Who we've helped

It's very normal to feel unsure or a little nervous when starting counselling - even if it's not your first time - but especially if it is. We aim to make things as simple and as comfortable for you as possible. If you want to know a little more about our initial consultation process, or just what to expect from a counselling session, you can listen to members of our team discussing that here: (link to video) If you think that you might need a little more support on your journey, for instance if you feel very anxious and think you'll find it hard to speak with someone, drop us an email at [[email protected]](link) and we'll do everything we can to help support you.

The initial consultation is an opportunity to speak to someone who really cares, and to explore what you've been going through. It isn't a counselling or therapy session, but it will help you and us to understand what your needs might be, so that we can get you matched up to the right person. We don't use the word assessment, because that makes it feel bigger (and scarier) than it actually is. Think of it as an informal chat to explore your needs, and an opportunity to be really heard and supported. Your initial consultation can be over video call, or if you'd prefer over telephone, but will always be with one of our friendly, professionally trained team who will help you every step of the way.

This is a tricky one to answer. It will depend on lots of things - what has brought you to counselling or therapy in the first place? What are you looking to gain from coming? Is it for one issue or several? How many session you need will be unique to you. Some people will have 3 to 4 sessions and feel they've made enough progress with that. Some may have sessions weekly for a year or more. Others may have a few sessions weekly, and then move to having a monthly check in session with their counsellor or therapist. Carecoins allows you to be flexible with the frequency of your sessions based on your need.

Ah...a question that divides opinion, even among counsellors and therapists. Since neither term is a protected term in the UK, there's officially no clear distinction between the two. At Carecoins we often refer to both counselling and therapy. To give some kind of answer to the question though, we feel that counselling is about offering listening skills, empathy and being non-judgmental, with the aim of helping someone to heal or grow. Therapy is a little more in depth, and may be used with those who have deeper underlying struggles, trauma or more complex needs, whilst still using those same counselling skills. You can see members of the Carecoins team discussing this further here: (video link to be added)