Help centre

If someone's life is at risk - such as after a serious injury or an overdose - or if you feel unable to keep yourself or someone else safe, please call 999 immediately. If you're facing a mental health crisis or emergency, it's important to seek immediate expert advice and support. Remember, there are support services available for you, no matter what you're going through.

Deciding if therapy is right for you often begins with reflecting on your current feelings and challenges. Therapy can be beneficial if you're struggling with anxiety, stress, depression, or any personal issues that feel overwhelming. It’s also helpful if you're looking for a safe space to explore your thoughts, emotions, or behaviours with the support of a professional. If you’re unsure, a consultation with a therapist can help you determine if therapy is the right path for you and what type of approach might best meet your needs.

It’s completely normal to feel nervous if you’ve never experienced counselling or therapy before. Many people feel the same way at first. Our therapists are here to support you every step of the way, and they understand how to help you feel comfortable and at ease. The first session is all about getting to know you and your needs at a pace that feels right for you. Remember, you’re in control, and we’re here to create a safe and welcoming space where you can express yourself freely.

Ah...a question that divides opinion, even among counsellors and therapists. Since neither term is a protected term in the UK, there's officially no clear distinction between the two. At Carecoins we often refer to both counselling and therapy. To give some kind of answer to the question though, we feel that counselling is about offering listening skills, empathy and being non-judgmental, with the aim of helping someone to heal or grow. Therapy is a little more in depth, and may be used with those who have deeper underlying struggles, trauma or more complex needs, whilst still using those same counselling skills.

Yes, our therapy sessions are completely confidential. Everything you share with your therapist stays between you and them, ensuring a safe and private space for you to express yourself freely. The only exceptions to this confidentiality are in very specific situations, such as if there is a risk of harm to yourself or others, which your therapist will explain during your first session. Your privacy and trust are of the utmost importance to us, and we take every measure to protect them.

In short, yes. The consultation is there for our team to assess how best we can help you with your journey. This gives us the neccersary information to recommend you a therapist who fits what you are looking for, as well as taking you through next steps, what to expect and discussing any questions you have.

In your consultation, you can expect a welcoming and supportive environment where the focus will be on understanding your needs and goals. During this session, your therapist will discuss what has led you to seek therapy and explore any specific concerns or issues you wish to address. They will also explain their approach and how the therapy process will work. This initial meeting provides an opportunity for you to ask questions, set expectations, and ensure that both you and your therapist are aligned on the best way forward. It’s a crucial step in creating a comfortable and effective therapy experience tailored to your needs.

The initial consultation is an opportunity to speak to someone who really cares, and to explore what you've been going through. It isn't a counselling or therapy session, but it will help you and us to understand what your needs might be, so that we can get you matched up to the right person. We don't use the word assessment, because that makes it feel bigger (and scarier) than it actually is. Think of it as an informal chat to explore your needs, and an opportunity to be really heard and supported. Your initial consultation can be over video call, or if you'd prefer over telephone, but will always be with one of our friendly, professionally trained team who will help you every step of the way.

At Carecoins, we provide a range of options for your therapy sessions to ensure they fit your needs and preferences. You can choose between in-person sessions, online video calls, or phone therapy. Whether you prefer the personal touch of face-to-face meetings, the convenience of virtual sessions, or the flexibility of phone calls, we aim to make accessing therapy as comfortable and accessible as possible. Feel free to select the method that works best for you, and you can adjust your choice as needed.

This is a tricky one to answer. It will depend on lots of things - what has brought you to counselling or therapy in the first place? What are you looking to gain from coming? Is it for one issue or several? How many session you need will be unique to you. Some people will have 3 to 4 sessions and feel they've made enough progress with that. Some may have sessions weekly for a year or more. Others may have a few sessions weekly, and then move to having a monthly check in session with their counsellor or therapist. Carecoins allows you to be flexible with the frequency of your sessions based on your need.

After you enquire with Carecoins, your consultation is typically scheduled within 48 hours. Following this consultation, which helps us understand your needs and match you with the right therapist, sessions are usually booked 48 hours thereafter. This process ensures that everything is in place for a smooth and effective start to your therapy journey. If you have specific timing needs or preferences, please let us know, and we’ll do our best to accommodate them.

Yes, you can switch therapists if needed. We understand that finding the right therapeutic match is important for your comfort and progress. If you feel that another therapist might better meet your needs or if you simply wish to explore a different approach, just let us know. We’re here to support you in finding the best fit for your therapy journey.

Carecoins don't charge a joining fee, or any ongoing subscription fees. You simply pay for Carecoins as and when you need them

We want to ensure you have the best possible experience with Carecoins. When you sign up, we ask for a payment of £99, which covers both your consultation appointment and your first therapy session. The consultation is a key step in understanding your unique needs, allowing us to match you with the right therapist and giving us the opportunity to explain what you can expect as you move forward on your journey with us.

Our therapy sessions start from £33 for a 30-minute appointment. Depending on whether you prefer virtual or in-person sessions, our prices may vary slightly. We also offer complete flexibility in the number of sessions you book, ensuring that your therapy experience is tailored to your individual needs.

Yes, your payment is completely secure. We use advanced encryption technology to protect your personal and financial information, ensuring that your payment details are safe at all times. We are committed to maintaining the highest standards of security and privacy so you can have full confidence when making a payment with us.

There is a minimum purchase when signing up to Carecoins the first time, which is 3 coins. The reason for this is that one coin will be used for your initial consultation and exploration of your needs with one of our expert team. This also gives you access to the support section of your dashboard where you'll find articles, videos, podcasts and support tools. This leaves 2 coins left to begin counselling or therapy with. We've found that beginning with three coins gives you a great starting point on your journey and leads to better results. Once you've purchased your starting three coins, you can top up in any amount whenever you wish - there's no minimum purchase for ongoing Carecoins.

Our vision is inspired by the Starfish story, where even small actions can create a meaningful impact. Just as the boy in the story throws starfish back into the ocean one by one, believing each saved life matters, we aim to break down the barriers to better mental health - one person at a time. Our mission is to prioritise mental wellbeing and make therapy accessible to all, regardless of their circumstances. By offering a way to directly provide mental health support, we believe that each Carecoin donated has the power to make a real difference, helping create a world where mental health care is within everyone’s reach.

At Carecoins, we believe that therapy should be a deeply personal and human experience, which is why we don’t use AI for providing mental health support. While some companies might offer AI-based solutions, we prioritise face-to-face therapy to ensure that individuals receive the empathetic, nuanced, and personalised care that only a trained human therapist can provide. We understand the value of human connection in mental health, and our goal is to facilitate direct, meaningful interactions that truly support and address the needs of those seeking help.

Yes, we do offer services to businesses that include employee therapy and mental health training courses. To learn more about how Carecoins can support your organisation’s mental health initiatives, please visit carecoins.co.uk/business