Policy version: 25th Jun 2024
https://www.carecoins.co.uk (our website) is provided by hellopandaweb.com ('we', 'our' or 'us'). We are the controller of personal data obtained via our website, meaning we are the organisation legally responsible for deciding how and for what purposes it is used.
We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share any information relating to you (your personal data) in connection with your use of our website. It also explains your rights in relation to your personal data and how to contact us or a relevant regulator in the event you have a complaint.
We collect, use and are responsible for certain personal data about you. When we do so we are subject to the UK General Data Protection Regulation (UK GDPR).
Given the nature of our website, we do not expect to collect the personal data of anyone under 13 years old. If you are aware that any personal data of anyone under 13 years old has been shared with our website please let us know so that we can delete that data.
This version of our privacy policy is primarily written for adults, including parents and guardians of child users.
What this policy applies to
This privacy policy relates to your use of our website only.
Throughout our website we may link to other websites owned and operated by certain trusted third parties tomake additional products and services available to you*.* Those third party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to those third party websites, please consult their privacy policies as appropriate.
The personal data we collect about you depends on the particular activities carried out through our website. We will collect and use the following personal data about you:
You must provide this personal datato use our website and the services on itunless we tell you that you have a choice.
Sometimes you can choose if you want to give us your personal data and let us use it. Where that is the case we will tell you and give you the choice before you give the personal data to us. We will also tell you whether declining to share that personal data will have any effect on your use of our website or any services on it*.*
We collect and use this personal data for the purposes described in the section 'How and why we use your personal data' below.
We collect personal data from you:
Under data protection law, we can only use your personal data if we have a proper reason, eg:
A legitimate interest is when we have a business or commercial reason to use your personal data, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own. You can obtain details of this assessment by contacting us (see 'How to contact us' below).
The table below explains what we use your personal data for and why.
| What we use your personal data for | Our reasons |
| Creating and managing your account with us | For our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you at the best price |
| Providing products and/or services to you | To perform our contract with you or to take steps at your request before entering into a contract |
| Conducting checks to identify you and verify your identity or to help prevent and detect fraud against you or us | To comply with our legal and regulatory obligations and to minimise fraud that could be damaging for you and/or us |
| Enforcing legal rights or defend or undertake legal proceedings | "Depending on the circumstances: |
| —to comply with our legal and regulatory obligations | |
| —in other cases, for our legitimate interests, ie to protect our business, interests and rights" | |
| Customising our website and its content to your particular preferences based on a record of your selected preferences or on your use of our website | "Depending on the circumstances: |
| —your consent as gathered —see ‘Cookies’ below | |
| —where we are not required to obtain your consent and do not do so, for our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you at the best price | |
| If you have provided such a consent you may withdraw it at any time (this will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn)" | |
| Retaining and evaluating information on your recent visits to our website and how you move around different sections of our website for analytics purposes to understand how people use our website so that we can make it more intuitive or to check our website is working as intended | "Depending on the circumstances: |
| —your consent as gathered —see ‘Cookies’ below | |
| —where we are not required to obtain your consent and do not do so, for our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you at the best price | |
| If you have provided such a consent you may withdraw it at any time (this will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn)" | |
| Communications with you not related to marketing, including about changes to our terms or policies or changes to the products and/or services or other important notices | "Depending on the circumstances: |
| —to comply with our legal and regulatory obligations | |
| —in other cases, for our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you at the best price" | |
| Protecting the security of systems and data used to provide the services | "To comply with our legal and regulatory obligations |
| We may also use your personal data to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests, ie to protect systems and data and to prevent and detect criminal activity that could be damaging for you and/or us" | |
| Statistical analysis to help us understand our customer base | For our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you at the best price |
| Updating and enhancing customer records | "Depending on the circumstances: |
| —to perform our contract with you or to take steps at your request before entering into a contract | |
| —to comply with our legal and regulatory obligations | |
| —where neither of the above apply, for our legitimate interests, eg making sure that we can keep in touch with our customers about existing orders and new products" | |
| Disclosures and other activities necessary to comply with legal and regulatory obligations that apply to our business, eg to record and demonstrate evidence of your consents where relevant | To comply with our legal and regulatory obligations |
| Marketing our services to existing and former customers | "For our legitimate interests, ie to promote our business to existing and former customers |
| See ‘Marketing’ below for further information" | |
| "To share your personal data with members of our group and third parties that will be providing services to you on our behalf, or that will or may take control or ownership of some or all of our business (and professional advisors acting on our or their behalf) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency | |
| In such cases information will be anonymised where possible and only shared where necessary" | "Depending on the circumstances: |
| —to comply with our legal and regulatory obligations | |
| —in other cases, for our legitimate interests, ie to protect, realise or grow the value in our business and assets | |
| —to provide services to you which you have either requested, or which we feel are suited to your requirements" |
Certain personal data we collect is treated as a special category to which additional protections apply under data protection law:
Where we process such special category personal data, we will also ensure we are permitted to do so under data protection laws.
See 'Who we share your personal data with' for further information on the steps we will take to protect your personal data where we need to share it with others
We will use your personal data to send you updates (by email, text message, telephone or post) about our products and/or services, including exclusive offers, promotions or new products and/or services.
We have a legitimate interest in using your personal data for marketing purposes (see above 'How and why we use your personal data'). This means we do not need your consent to send you marketing information. If we change our marketing approach in the future so that consent is needed, we will ask for this separately and clearly.
You have the right to opt out of receiving marketing communications at any time by:
We may ask you to confirm or update your marketing preferences if you ask us to provide further products and/or services in the future, or if there are changes in the law, regulation, or the structure of our business.
We will always treat your personal data with the utmost respect and never share it with other organisations for marketing purposes.
For more information on your right to object at any time to your personal data being used for marketing purposes, see 'Your rights' below.
We routinely share personal data with:
We or the third parties mentioned above occasionally also share personal data with:
If you would like more information about who we share our data with and why, please contact us (see 'How to contact us' below).
We will not keep your personal data for longer than we need it for the purpose for which it is used.
Different retention periods apply for different types of personal data.
Following the end of the of the relevant retention period, we will delete or anonymise your personal data.
A cookie is a small text file which is placed onto your device (eg computer, smartphone or other electronic device) when you use our website. We use cookies on our website. These help us recognise you and your device and store some information about your preferences or past actions*.*
| Access to a copy of your personal data | The right to be provided with a copy of your personal data |
| Correction (also known as rectification) | The right to require us to correct any mistakes in your personal data |
| Erasure (also known as the right to be forgotten) | The right to require us to delete your personal data—in certain situations |
| Restriction of use | The right to require us to restrict use of your personal data in certain circumstances, eg if you contest the accuracy of the data |
| Data portability | The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations |
| To object to use | "The right to object: |
| —at any time to your personal data being used for direct marketing (including profiling) | |
| —in certain other situations to our continued use of your personal data, eg where we use your personal data for our legitimate interests unless there are compelling legitimate grounds for the processing to continue or the processing is required for the establishment, exercise or defence of legal claims" | |
| Not to be subject to decisions without human involvement | "The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you |
| We do not make any such decisions based on data collected by our website" | |
| The right to withdraw consents | "If you have provided us with a consent to use your personal data you have a right to withdraw that consent easily at any time |
| You may withdraw consents by contacting us. | |
| Withdrawing a consent will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn" |
We have appropriate security measures to prevent personal data from being accidentally lost, or used or accessed unlawfully. We limit access to your personal data to those who have a genuine need to access it.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
Please contact us if you have any queries or concerns about our use of your personal data (see below 'How to contact us'). We hope we will be able to resolve any issues you may have.
You also have the right to lodge a complaint with the Information Commissioner in the UK.
The UK's Information Commissioner may be contacted using the details at https://ico.org.uk/make-a-complaint or by telephone: 0303 123 1113.
We may change this privacy policy from time to time. When we make significant changes we will take steps to inform you.
You can contact us by post, email or telephone if you have any questions about this privacy policy or the information we hold about you, to exercise a right under data protection law or to make a complaint.
Our contact details are shown below:
2 Tokenhouseyard NG1 2HG, Nottingham, United Kingdom. Email us on [email protected] Call us on 03304410888
If you would like this policy in another format (for example audio, large print, braille) please contact us (see 'How to contact us' above).
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